Our Returns, Refunds & Complaints Policy
Our Promise: Fresh Flowers Guaranteed in Tooting
As a trusted local Tooting florist, Flower Delivery Tooting takes great pride in delivering only the freshest flowers to households and businesses across the area. Your complete satisfaction is at the heart of our service. This page outlines our transparent policies regarding returns, refunds, replacements, and how we handle complaints, so you can order with total confidence.
Freshness Guarantee & Delivery Window
Every arrangement and bouquet is hand-selected and freshly prepared to ensure maximum longevity and beauty. We guarantee the freshness of your flowers for a minimum of 5 days after delivery, when cared for according to the accompanying instructions. If you have any concerns about the freshness of your flowers upon arrival or during the guaranteed window, please do not hesitate to get in touch within this period so we can resolve the matter promptly.
Damaged-On-Arrival Policy
We go to great lengths to package and deliver your flowers safely across Tooting and nearby areas. In the unlikely event that your order arrives damaged or in unacceptable condition, please contact us within 24 hours of receipt. Where possible, include photographs to help us assess the issue quickly. Our team will review your concerns and offer a solution in line with our commitment to fresh flower delivery excellence.
Refunds and Replacements
If your flowers arrive damaged, wilted, or do not meet our freshness guarantee, Flower Delivery Tooting offers the choice of a complimentary replacement arrangement or a full refund, depending on your preference. Please make your claim within the specified contact windows above. Refunds will be processed via the original payment method. Replacement florals are typically arranged for delivery on the next convenient day, subject to availability and delivery slots.
How to Make a Complaint
We care deeply about customer satisfaction and treat every complaint with urgency and sincerity. If you’re unhappy with your experience or order, please contact us with full details of your concern, including your order reference, delivery date, and the nature of the issue. Our management team personally reviews every complaint to ensure fair and timely resolutions. We aim to acknowledge all complaints within one working day and resolve most issues as quickly as possible, always striving to uphold the trust the Tooting community has in our service.
Your Local Tooting Florist – Trusted Service, Reliable Support
Flower Delivery Tooting proudly serves Tooting and nearby communities with reliable, personal service. We are grateful for the trust our customers place in us and work every day to earn it through our attention to detail, commitment to high standards, and transparent policies. If you have questions about our returns, refunds, or complaint processes, please get in touch so we can assist you further. Thank you for choosing your local flower experts in Tooting.
