Welcome to Flower Delivery Tooting’s Terms and Conditions. These terms set out the basis on which we, as an online flower delivery service in Tooting, provide products to our customers. These terms and conditions apply to all purchases of flowers and related products through our website by customers located in Tooting and the surrounding areas. Please read these terms carefully before placing any order, as they affect your rights and liabilities under the law.
To place an order for flower delivery within Tooting or the nearby areas, you must use our online ordering system. The following outlines our order process:
If we are unable to fulfil your order, for example because a particular flower is unavailable, we reserve the right to contact you with alternatives or cancel the order entirely. In such cases, no contract will exist, and any funds authorised or debited will be refunded promptly.
We ensure all product images and descriptions on our website have been prepared to best represent the flowers you will receive. However, as flowers are natural products, some variation may occur in terms of colour, size, or availability. Substitutions may be made with equal or greater value ensuring a fresh and beautiful bouquet is delivered. All products are subject to availability; on rare occasions, substitution may be necessary. Where possible, we will inform you beforehand or include a note with your delivery.
Flower Delivery Tooting offers local delivery throughout Tooting and nearby areas. When placing an order, please provide accurate delivery information and ensure someone is available to accept the flowers. We aim to deliver on your chosen delivery date but cannot always guarantee specific delivery times. Whilst we make every effort to deliver on time, delivery may occasionally be affected by events outside our control (e.g., traffic, weather conditions).
If we are unable to deliver to the provided address, we will attempt to contact the sender for further instructions. Where possible, flowers may be left in a safe location or with a neighbour, unless otherwise instructed. In cases where re-delivery is required, additional charges may apply.
We accept the primary UK payment methods, including major debit and credit cards. Payment is required in full at the time the order is placed. Your payment details are processed through secure and compliant third-party payment gateways to ensure your security during transactions.
All prices are quoted in GBP (£) and include any applicable taxes unless otherwise stated. Delivery charges, where applicable, are clearly shown during the order process and form part of your total order price.
We reserve the right to decline any transaction at our discretion, and no contract is formed until your order is accepted and a dispatch confirmation has been sent.
You may cancel or amend your flower order for delivery in Tooting and the surrounding areas provided you notify us no later than 24 hours before the scheduled delivery time. To cancel or amend your order, you must provide sufficient details to enable us to identify your order.
If we receive your cancellation or amendment request within the specified timeframe, we will refund you the cost of the order, minus any card or administrative fees as applicable. If your cancellation is received less than 24 hours prior to delivery, we cannot guarantee that a refund or amendment will be possible, especially in cases where the arrangement has already been prepared or dispatched.
Refunds, where due, will be processed via the original payment method within 7 working days.
We strive to deliver the freshest flowers and highest quality service. If you are unhappy with your flower delivery or believe the product is faulty, please contact us as soon as possible (preferably within 24 hours of receipt). Due to the perishable nature of flowers, we are unable to accept returns; however, we will review complaints individually, and, where a fault or issue is proven, may offer a replacement, partial refund, or full refund at our discretion.
In order to resolve your complaint appropriately, we may require photographic evidence of any perceived faults or quality issues. Please retain the product for inspection if necessary.
On rare occasions, certain flowers or packaging presented on our website may be unavailable due to stock, supply chain disruptions, or seasonal variations. In the event of such shortages, we reserve the right to substitute with flowers or packaging of equal or greater value and suitable to the theme or style of the order. We guarantee that substituted flowers will maintain the beauty, style, and value of your original selection and that the overall look and feel will be preserved.
If you wish to include a message with your flower delivery, you may enter your desired text during the order process. We reserve the right to refuse to deliver any message which we find, in our sole discretion, to be offensive, abusive, unlawful, or otherwise inappropriate.
Customers are responsible for ensuring all delivery details entered during the order process are correct and complete, including recipient’s address, contact information, and any specific instructions. We cannot accept liability for failed or delayed delivery due to incorrect or incomplete information provided by the customer. Please check your order confirmation carefully and notify us promptly if any details are incorrect.
While we strive to provide the best possible experience for our customers in Tooting and the surrounding areas, we are not liable for:
Our liability to you in connection with any order will not exceed the total price paid for the products supplied. Nothing in these terms will exclude or limit our liability for death or personal injury arising from our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
When customers in Tooting and adjacent areas place an order, we collect personal information necessary to fulfil the order and provide the flower delivery service. Your information will be used strictly in accordance with UK data protection law. Full details regarding how your data is used, stored, and protected can be found in our Privacy Policy, which is available upon request.
All information, images, graphics, and content on the Flower Delivery Tooting website are owned by or licensed to us. This material is protected by copyright and intellectual property law. Use or reproduction of this material without our express permission is prohibited.
We reserve the right to update or amend these Terms and Conditions at any time and without prior notice. Any changes will be effective immediately upon posting to our website. Please review these terms regularly to ensure you understand the basis upon which you purchase our flower delivery services.
These Terms and Conditions are governed by and shall be construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms or any orders placed with Flower Delivery Tooting shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions, feedback, or require clarification regarding these Terms and Conditions for online flower delivery in Tooting and the surrounding areas, please contact our customer service team. We are committed to ensuring customer satisfaction and are always happy to assist with your orders or resolve any issues that may arise.
These Terms and Conditions apply to all flower delivery orders placed by customers in Tooting and across the surrounding areas through our online platform. By placing an order with Flower Delivery Tooting, you acknowledge and accept these Terms and Conditions in their entirety.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tooting, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tooting.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
